Customer Experience Agent

At Akind we are driven by the challenge to disrupt one of the oldest and most traditional industries in the World. You think you got what it takes? Let us know

We focus on the things that matter; Exceptional Quality, Honest Pricing, and Sustainable Materials. That’s why we partner with ethical factories that craft the most sustainable and ethical jewelry, and share the true cost of our production. But there's a lot more work to be done, and we're excited to be growing a company of motivated spirits that are up for the challenge!

The mission of Akind's Customer Experience Agent is to provide the best possible service to our customers and represent the voice of the customer internally. This involves not only answering tickets through email, and social media, but also providing feedback to our internal team. It also include managing the fulfillment of all purchases; from receiving orders, managing exchanges, packing the orders, operating our service and logistics systems, and much more. 

This job requires your understanding for the entire logistics chain as well as your great mindset for customer care. Something we value extremely high at Akind. 

The ideal candidate works with a point of view and growth mindset. You see the answer in every problem versus those who see the problem in every answer. 

This position also include to establish and set processes and procedures for customer support at Akind, and performance management including clear and measurable KPIs. Our hope is that you are passionate about building a high-performing customer experience.  

Apart from your daily tasks as a Customer Experience Agent, your goal will be to identify and remove obstacles in the customer journey to implement positive and effective change. You are a champion for your work and for the customer and you always ensure to deliver the best possible service.

The Customer Experience Agent will work with our CS team and report to our CEO. 

Location: Akind office in Stockholm City, Sweden 

Start Date: ASAP

Hours per week: 20-40

Does this sound like a role made for you? We're looking forward to hearing from you! ✨

The AKIND Team

Working at AKIND means embarking on a mission to make exceptional quality products while being easy on the planet. And coming into one of the fastest growing jewelry brands in Scandinavia, you'll be part of a core team that enjoys tremendous responsibility and impact on our journey - and the industry as a whole. We’re problem-solvers, disruptors and early-adopters. And if you dream of going to work every day to shape a conscious company, -then welcome home. 

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Götgatan 9
116 46 Stockholm Directions hello@akindstore.com +46790691987

Workplace & Culture

Our guideline is to stay transparent, modern & personal. This goes into everything we do, from our products and design to how we work and who we hire.  We want to have a lot of fun doing what we love, and bringing to life our best creative side, and we make sure to celebrate every success.

Already working at Akind ?

Let’s recruit together and find your next colleague.

email
@akindstore.com
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